| Category | Q&A |
 Terms and Conditions
Changes to Terms and Rates: EHN may change any terms, condition, rates, fees, expenses, or charges regarding the device and service at any time. We will provide the customer with notice of such changes. IF EHN increases the price of any service to which the customer signed under the Network Agreement, EHN will disclose the change at least sixty (60) days in advance (through a notice to the billing address of record) and the customer may terminate the Agreement without paying an early termination fee, providing the customer provides EHN a written notice of termination that is delivered to EHN within thirty (30) days after the notice reflecting the change. |
9 |
Requested and Answered by Admin on 22-May-2009 00:45 (346 reads)
NO.
There is no long term contract required.
The Network payment options provide the customer the most flexibility based upon their expected need and financial condition.
There is no long term contract required.
The Network payment options provide the customer the most flexibility based upon their expected need and financial condition.
Requested and Answered by Admin on 22-May-2009 00:53 (249 reads)
YES. Yes you may cancel the contract at any time, however Early Termination Fee terms and conditions may apply.
Requested and Answered by Admin on 22-May-2009 00:58 (275 reads)
YES
If you terminate this Agreement within thirty (30) days after the Purchase Date, AND the Alz Guard device is returned within the same thirty (30) day period of original receipt, and the device is returned in its original package, all pre-paid funds, less shipping and handling charges, activation fees, the first month service payment will be refunded and the Early Termination Fee will be waived. If you wish to cancel the Service Agreement only, within thirty (30) days after purchase date, the Early Termination Fee will be waived.
If you terminate this Agreement within thirty (30) days after the Purchase Date, AND the Alz Guard device is returned within the same thirty (30) day period of original receipt, and the device is returned in its original package, all pre-paid funds, less shipping and handling charges, activation fees, the first month service payment will be refunded and the Early Termination Fee will be waived. If you wish to cancel the Service Agreement only, within thirty (30) days after purchase date, the Early Termination Fee will be waived.
Requested and Answered by Admin on 22-May-2009 01:00 (206 reads)
If the Alz Guard device is lost or stolen, the customer will be responsible for all network charges incurred on the network agreement until the customer reports the theft or loss to EHN. After a report is filed, EHN will suspend the network fees until a replacement device is provided to the customer up to a maximum of thirty (30) days. The customer is responsible for paying for a replacement device, including the activation fee, and for all shipping/handling charges. If a replacement product is not requested within thirty (30) days, and the customer requests cancellation of the network, the “Early Termination” Terms and Conditions would apply.
Requested and Answered by Admin on 22-May-2009 01:13 (247 reads)
YES.
With Exceptions - Any special pricing discounts offered for multiple units must be discussed with EHN in advance prior to acceptance of order.
With Exceptions - Any special pricing discounts offered for multiple units must be discussed with EHN in advance prior to acceptance of order.
Requested and Answered by Admin on 22-May-2009 01:17 (203 reads)
EHN will require payment via money order, certified funds or ACH credit card or bank debit card.
Requested and Answered by Admin on 22-May-2009 01:18 (197 reads)
Activation requires approximately 1.2 manpower hours to activate the network, to test the functionally of the product, and to verify full product and network integration.
Requested and Answered by Admin on 22-May-2009 01:19 (199 reads)
If the network service is interrupted for 24 or more continuous hours caused within the control of EHN, we will issue the customer a credit equal to the pro-rata adjustment of the monthly service fee for the time the service was unavailable, not to exceed the monthly service fee.
Requested and Answered by Admin on 22-May-2009 01:19 (263 reads)
YES. After the contract “Service Agreement Commitment” term expires, the contract will renew on a “month-to-month” basis until either party give notice pursuant to termination provisions. The customer would be charged the month-to-monthly network charges until otherwise notified. EHN will provide notification to the customer thirty (30) days in advance if the contract expiration.