What happens is there is a network outage or interruption?

If the network service is interrupted for 24 or more continuous hours caused within the control of EHN, we will issue the customer a credit equal to the pro-rata adjustment of the monthly service fee for the time the service was unavailable, not to exceed the monthly service fee.

This Q&A was found on alzguard.com | Alzheimer's GPS Tracking information : http://alzguard.info/modules/smartfaq/faq.php?faqid=8